If you have a question you'd like to ask one of our staff, please email us at til@bcits.org.
Q. Why is my GEWA remote blinking and alarming every 30 seconds, even when I’m not using it?
A. This is one way of telling that your GEWA is running low on batteries. Another indicator of low batteries is that the GEWA doesn’t control any, or some, of the devices that have been programmed into it.
Changing the batteries is a simple procedure that doesn’t need to be done by a TIL technician. All you need is 4 AAA batteries and a phillips screwdriver.
To change the batteries, unscrew the Phillips screw(s) in the back of the device, remove the battery cover, replace the batteries, and reinstall the battery cover. Now all you need to do is press the program button (inset button) on the GEWA with a toothpick to bring your program back. If you have a red & black GEWA, the program button is found in a small-round hole on the right side of the device. If you have a silver & black GEWA, the button can be found in a small-round hole in the very center at the bottom end of the device (right beside your switch input).
Your Gewa is now ready to use!
Q. Does TIL do cell phone access? If so, do you recommend any specific cell phone?
A. Absolutely! TIL recognizes the importance of portable communication, especially for our clients. As most of our clients are not able to access cell phones by holding them up to their ear or dialing the phone, TIL offers adapted Bluetooth (wireless) headsets that can be accessed with any type of switch.
TIL doesn’t recommend any specific cell phones, but the cell phone must have voice dialing and Bluetooth capabilities.
Once you have purchased a cell phone, TIL will setup the Bluetooth headset, mount a switch, teach you how to access your phone, and demonstrate how to use the voice dialing feature.
