PROP Frequently Asked Questions

Visit this page often to read questions from our clients, answered by our staff. Questions can be about equipment, our services, or whatever you need to know.

If you have a question you'd like to ask one of our staff, please email us at prop@bcits.org.

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BiPAP users

Q. My mask is hurting the bridge of my nose, what can I do?

A. If you see redness on the bridge of your nose, you can try loosening off the straps of your face mask and see if that helps–without causing leaks in your mask. If this does not help, then try putting a small band aid on your nose before you use your mask. Some opsite, duoderm or mole skin may also work. This will act as a buffer between your nose and the mask and reduce the redness and soreness.

Q. How often should I clean my mask?

A. You should wipe it off every morning and then clean the cushion (silicone seal) every week. If you see any dirt or grease on your cushion–which you should watch for–you may need to clean it more than once a week.

Wash it in warm, soapy water, rinse it really well and let it dry. You should wipe out the plastic frame of the mask with a damp cloth and perhaps wash it once a month as well. Remember that if you wash your headgear,  it will need to be air dried–it should not be put into the dryer.  Since air drying takes a while, having a second headgear on hand to use is a good idea.

Q. How often should I be changing my filters?

A. They should be checked once a week. Change them if you see they are getting dirty or the colour has changed. Different filters will need to be changed at different times; it depends on what bilevel unit you are using.

Q. Do I need to clean the tubing that goes from the mask to the machine?

A.  It is a good idea to clean it once in a while, but it does not need to be cleaned as frequently as your mask. I would suggest that you wash it once a month, in warm soapy water, rinse it well and hang it to dry. Look at the tubing closely. If you see dirt or anything else on the tubing throughout the month, then you may need to wash it again. It is also important to check for pin holes, cracks or other damage. If any damage is visible, then a new hose should be used.

Q. Should I clean the actual bilevel unit?

A. The only thing you need to do with the bilevel unit is remove any dust or lint from the outer casing using a damp cloth.

Q. How often should I replace my nasal pillows or the cushion on my mask?

A. It depends on how often you use your mask. If you are using it for 6-10 hours every night, then you should replace the pillows every 6 months, especially if you are washing them every week.